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Travel Agency

What is a travel agency?

A travel agency is a retailer that plans and sells tourism-related services. Aside from transport and accommodation, travel agencies also organize activities such as tours and sports.

Many modern travel agencies also have a department for business travelers, including specific business travel policies. Despite branching into corporate travel, traditional travel agencies are in decline due to the rise of online travel agencies.

How does a travel agency work?

Travel agencies receive discounted prices from suppliers such as airlines and hotel chains. They then advertise their deals to the general public and help customers plan all aspects of their trips. During vacations, customers can contact travel agents for any questions or issues related to their trip. 

Travel agencies make money in the difference between the discounted price from service providers and the selling price to the customer.

What are the advantages of a travel agency?

Personal treatment

The main advantage of a travel agency is that you speak directly to a person about your trip. You can really express what you want, exchange ideas and receive recommendations from a travel expert.

One point of contact during your trip

As well as organizing all aspects of your journey, you will have one point of contact for all subsequent amendments. This is very useful if any problems arise while you’re traveling.

What do traditional travel agencies offer that online travel agencies don’t?

Traditional travel agencies offer unparalleled customer service as you can go into a physical retailer and speak to a person. This is especially helpful when discussing travel plans.

However, online travel agencies are gradually taking over from traditional agencies due to convenience.

Are travel agencies more expensive than websites?

There is not necessarily a difference in price, as all travel agencies, online and in person, generally have access to the same discounts. However, with the lower costs involved in running a website, online travel agencies will always have an upper hand.