The role of office management has drastically evolved over the years. It used to be all about supplies and schedules. But today, office managers are essential for employee happiness, safety, and retention.This article will explore the qualities, skills, and tools that a great office manager needs to excel in their role both this year, and many years to come.

Often referred to as office administrators, office coordinators, or office operations managers, these professionals are often the first point of contact for anyone in or out of the company. Their responsibilities vary drastically, from building a great work environment to helping onboard a new hire to acting as executive assistants.That's why an office manager’s workload piles up fast. Along with keeping the office space functional and dynamic, they also need to manage staff movements, travel, expectations, the list goes on. There’s a mountain of expectation on an office manager’s role, and many employees have their different ideas of what an office manager should actually do.Becoming an office manager is highly rewarding, not only by fulfilling people’s expectations of you but exceeding them. You can hold yourself accountable for, and become a key contributor to, the success of a business and its employees.

You need strong communication skills to thrive in an office management role. It helps to avoid mistakes, resolve conflicts, and give clear directions. An office manager is one of the few roles within a company that has communication with absolutely everyone, from new employees to the C-level executives. Make sure you’re an excellent communicator, and it will make the role a whole lot easier.

The company knowledge that an office manager accumulates over the years is unrivaled. They help a business through its most challenging times, and it all comes down to excellent problem-solving qualities. The longer you’re in the position, the more you’ll find you are being turned to from all seniority levels for your advice on challenging employee situations.Problem-solving doesn’t stop there though. An office manager will often be tasked with the responsibility to make something happen with little or no budget. The role requires you to be innovative with the resources you have and make things happen regardless of the problems you may face.

Every office manager needs to be able to understand and empathize with all team members. As a core part of the team with a good overview of everyone’s working situations, an office manager is often the voice for a large majority of employees. You’ll need to be able to lead with empathy and charisma to make sure everyone is heard and understood.An office manager will often find themselves on wellness or positive initiative committees. They’ll need to be able to take the reins on empathetic projects, applying a business mind with a kind heart, and managing expectations alongside realities.

Whether it is budgeting skills, financial planning, recruitment strategies, or management theory, these skills will put you in a position to advance quickly. The modern office manager can have a lot of contact with senior management, having some financial or business know-how in your back pocket will help you get your ideas implemented and improve your general efficiency.

Office managers are often responsible for dealing with external suppliers or office contracts solely on their own. It’s handy to be able to deal with these contracts with some legal knowledge. You’ll be better equipped to understand the small print, when or how the contract can end, and how the business can maximize results with its spend.

Having great interpersonal skills is critical in being able to manage and be managed within a team. Harnessing it massively helps your people skills and ensures that your team or teams have the best chance of success. It also helps to have a positive attitude that makes people feel comfortable to speak to you about anything.It’s been found that companies that harness emotional intelligence tend to have

better customer loyalty and higher employee engagement rates

, which leads to greater success for the business. By embarking on an emotional intelligence course, you’re better equipped to connect with employees and harness emotions for greater productivity.

Office managers often have a budget to look after and can be tasked with supporting other departments in looking after their numbers too. The role can also be responsible for setting up company-wide processes to ensure departments are keeping track of their budgets in a way that is understood by everyone.The good news is that there’s plenty of bookkeeping software available. It will be down to the office manager to find and onboard the software that’s the best fit for the company.

The same can be said for

project management software

. Whether it’s team-building days, town halls, new software integrations, there will always be projects to manage in running a business. These projects often fall into the hands of the office manager.Master project management software that you can introduce with the role. Keep track of tasks, people, and ensure that any project assigned is completed as efficiently as possible.

Phoning up a

corporate travel agent

is now a little old school, and expensive for the company. Also, using Skyscanner or Kayak doesn’t give employees the support they need in the journey. Train yourself up on

travel management software

and impress senior management with your budget control and time efficiency. Most travel software lets you digitize your

travel policy

to automate your company’s rules around spend and travel.