What is Duty of Care?

Companies have a moral and legal obligation to protect employees. In the office, this means maintaining a safe work environment and offering the necessary equipment. When employees are traveling the employer must continue to respect this duty of care and offer appropriate protection.

What is the legal basis for duty of care?

Duty of Care rules are different from one country to the next. Many of these rules cover business travel and require that employers offer an appropriate tracking system and support network for individuals traveling on business. Travel managers and HR professionals need to be aware of the specific rules in their country.

When it comes to travel, what must companies do?

Most companies meet this duty of care by partnering with a travel risk management partner. These partners provide a range of tools that keep business travelers safe and protected. These often include:

  • Pre-trip reporting
  • Travel alerts
  • An employee tracking system
  • Around-the-clock support
  • Response management for major emergencies
  • Provisions for health insurance

Businesses also restrict trips to certain locations at certain times, and monitor the latest environmental and terror-related events.

Where is Duty of Care explained?

It is important that business travelers are informed and made aware of duty of care processes. This helps them to travel with confidence while focusing on the business at hand. Unfortunately, this is often not the case: a study from Concur revealed that only 42 percent of business travelers feel their employer can protect them in a major event.

To resolve this, Duty of Care processes should be outlined in a Corporate Travel Policy and communicated internally. This ensures that travelers are safe and companies fulfil their Duty of Care responsibilities.