5. Build out a communication and support plan for employees involved in incidents while traveling
Your employees need to know who to contact and how to access support if they’re involved in an incident while traveling. From unexpected hotel cancellations to serious health emergencies, employee support must be covered in a crisis management plan.
As well as the emergency contact phone numbers, this section should outline how the employee should report any incidents and what you as an employer will do to support them.
For peace of mind, organizations should turn to professional solutions to help them manage their emergency response plans.
TravelPerk’s customer care service
is available to assist travelers 24/7, 365 days of the year, with a target 15-second response time. Travelers will speak to humans instead of chatbots, and receive specialized support to help them manage the incident.