You've booked your flights, hired a rental car, and selected the best accommodation options for your upcoming business trip. After receiving your confirmation emails, you will likely assume you are all set and can focus on prepping for your meetings.Sadly this is not always the case, and sometimes travelers will find themselves in the tricky position of having their reservation canceled after confirmation. Not only is this disappointing, but it can also cause severe problems if alternative arrangements are fully booked or significantly more expensive.After the generous
hotel cancellation policies during the coronavirus, it will undoubtedly be a shock to the system to return to the days of non-refundable reservations. As travelers, not only will we need to get used to contending with T&Cs and cancellation fees again, but we may see an increase in hotels overbooking to recoup occupancy rates.
So why do hotels cancel guests' bookings, and what rights do you have as a consumer?
- Cancellations can occur when the booking is for a hotel that is new or undergoing renovations. If there has been a delay, the hotel can end up in a situation where they cannot accommodate guests on their travel dates and needs to cancel the booking.
- Hotels also cancel if there has been a change of circumstances. Perhaps a group wishes to hire the venue exclusively, or the hotel wishes to change the rate after a big sporting event is scheduled. Unfortunately, hotels will likely never confirm this is the reason behind the cancellation, and it is practically impossible to prove a booking has been annulled for financial gain.
- Like airlines, to keep occupancy rates high, hotels tend to take a gamble and overbook their roomson the assumption that several guests will cancel before their check-in date or be a no-show on the day. On occasion this backfires, and hotels find themselves in the position of needing to cancel bookings. This practice is known as "walking" and, regrettably, is more common than you might think.
Customers who book through these preferred partners often receive their priority status because the hotel wants to keep racking up a high number of room nights with that travel agent. Guests booking through OTAs can also let hotels know if they belong to their loyalty program, bumping themselves even further up the list. With the most extensive travel inventory on the planet,
TravelPerkis a preferred partner of many of the world's top hotel chains. On top of offering the best rates in the industry, TravelPerk also provides a personalized level of service for business travelers. From managing memberships numbers to preferential treatment for executives, we can help ensure everything runs smoothly. Plus, with our 24-hour support, travelers can speak with our team of human customer care agents 365 days a year.