72% of businesses haven’t met their desired level of travel policy compliance. It’s tempting to increase compliance by being even more controlling, but the answer might just lie in less control and more traveler satisfaction.What if rather than be more controlling, travel and finance managers focused on making their business travelers happy?This is not a hypothetical experiment. Businesses are finding that trust, autonomy, and freedom lead to higher levels of traveler satisfaction and travel policy compliance. The two really do go hand in hand. Read on to find out why.
- Improves the traveler’s experience
- Increases fairness and transparency
- Meets budget requirements
- Allows all necessary trips to be taken
- Confusion over policy limits
- No self booking tool built for corporate travel (causing travelers to “go rogue” and book on consumer sites)
- Lack of employee training on which processes and tools to use
By focusing on traveler satisfaction first and foremost, travel compliance follows easily. Travelers want to know clear limits on travel, such as max cost per night for a hotel in London or max cost per international flight. Better believe that they want to know how to get reimbursed when necessary.Realizing that travel policies are not hard to enforce requires a mindset shift and oftentimes the use of new processes and tools. You need a tool that lets travelers book within policy limits, and you might also need to
update your travel policyto include easy-to-read information that travelers really care about (like reimbursement processes).One smart strategy is to create a quick video course on how your company manages travel. Use a corporate training platform like
Docebo. Before you start creating content, just remember to make the mindset shift first: If you give employees the guidelines they need and the tools they want, travel compliance will be easy.