Why choose TravelPerk over Egencia? Supporting image for section

Why choose TravelPerk over Egencia?

If you’re on the hunt for your next Travel Management Solution, there’s a high chance you’re looking at solutions like Egencia. Take a few minutes to discover where TravelPerk can take you, and how it outperforms Egencia, time and time again. 


TravelPerk is a top-rated, all-in-one travel management solution. The travel booking platform is praised for its ease-of-use, on-the-go mobile app, and for a 24/7 customer support team with a response rate of 15-seconds.

Main highlighted features

  • Real-time reporting 
  • Perfect for rapid-growth SMBs
  • World’s largest travel inventory
  • 24/7 chat & phone support


Egencia is a corporate travel management platform targeted to help businesses manage risk and ensure traveler wellbeing. Although the travel management software is often praised for its interface, users often find it overwhelms them with information.

Main highlighted features

  • 60 Countries
  • Most used by corporates
  • 6 Languages supported
  • Local account management

3 Reasons why Egencia customers have switched to TravelPerk in the last year

7-Star, 24/7 customer service

7-Star, 24/7 customer service

No bots here, just hard-working humans looking after your traveling employees; every step of the way.

World-leading inventory

World-leading inventory

From rail tickets to hotels or flights, TravelPerk’s inventory is unchallenged by Egencia and other TMCs

No hidden fees

No hidden fees

You’ll have a crystal clear idea of what you’re paying for, when you pay for it—with no hidden costs. 

TravelPerk vs. Egencia

TravelPerk Egencia
Pricing / costs
Flat fee (no hidden costs) Yes No
Only pay when you travel Yes No
No additional fees for customer support Yes No
No binding contracts Yes No
Free account management Yes No
VAT recovery Yes No
Instant setup Yes No
Free implementation Yes No
Complete hotel & flight inventory Yes LIMITED
Low-cost carriers available Yes No
Basic (economy) fairs available Yes No
Airbnb available Yes No
Customer service
Speedy travel assistance via mobile app Yes Yes
Concierge service Yes No
Add-ons / features
External guest accounts Yes No
Centralized itinerary for multiple bookings Yes No
User-friendly platform Yes No
Carbon offsetting Yes Yes
Duty of care Yes Yes
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TravelPerk’s award-winning interface beats Egencia

The TravelPerk platform wins praise for its easy-to-navigate user interface, making it “much easier and convenient to plan your business trips by yourself” rather than having to rely on accounting teams to grant permissions. 

The same cannot be said for Egencia, as the app’s functionality comes under fire for constantly having technical issues that “make it impossible to continue using.”

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TravelPerk wins with its highest-rated customer support

TravelPerk’s in-house customer support team is on-hand every minute of the day to help your team overcome anything that may come up along the way, and give you real-time travel news. The team is reachable via the Android or iOS app chat option, phone, or email. Customers say the team “are very helpful! They follow up your trips and save you time!

Unfortunately, Egencia does not boast the same well-rounded customer service that you want from a travel management company. Their customer service has been reviewed as “terrible,” and finding “a good customer service rep is rare.

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TravelPerk hosts the world’s largest travel inventory

From flights to car rentals, rail tickets to accommodation options, TravelPerk’s booking tool boasts an unchallenged, worldwide travel inventory to give its users the best options, no matter when they’re booking. “Great service and range of choice for hotels partners, flights & trains schedules.

Egencia does not come up to scratch when it comes to providing users with booking options. It’s causing many customers to jump ship, as one let out their frustration, saying: “there are times where the hotel my company/peers also stay at does not show up in my search.” Many customers find cheaper options when booking directly via the provider’s website, or end up using booking engines like booking.com or Expedia. 

Why users love TravelPerk

Here’s why thousands of companies have chosen TravelPerk to manage their business travel!

  • Instant platform setup
  • $0 setup fee & no hidden costs
  • 15s response time for customer support
  • 80% of the cost back 
for canceled trips
  • Claim 25% of your travel VAT
  • Free trial on any
 pricing plan
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TravelPerk gets canceled trips refunded by at least 80%

TravelPerk has a feature called FlexiPerk, which allows users to get at least 80% of their trips refunded onto a credit card or as travel points in the platform. This includes if they need to cancel up to 2-hours before departure. In a world filled with uncertainty, you should be able to cancel your trip, no questions asked—and FlexiPerk allows just that. 

Egencia cannot quite offer the same flexibility when it comes to canceling trips. In some cases, bookings are non-refundable, or may only be done over the phone. At best, you’ll need to cancel 24-hours in advance, as is the case with their Hotel Flex Policy.

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TravelPerk admins have total control

TravelPerk admins can create smooth approval processes for their teams and ensure control over spending and bookings are within policy. You can manually set up approval flows between the booker, traveler, and approver. Or, automate your approval processes and management features with tool integrations via BambooHR, or tools like Microsoft Azure. 

Egencia’s booking processes are not so smooth. Users often report things like “hard approval process […] constantly fluctuating prices” or say “the approval process can sometimes be misleading.” Not great if you’re a fast-moving company, with faster moving employees!

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Take a look at where TravelPerk can take you

With TravelPerk you’ll be able to set up a company card; including American Express, Visa, and Mastercard, and rest assured your online booking and travel policies will remain in check. Plus, after the pandemic, risk management has never been higher on any business’s list, and TravelPerk has got you covered; from Barcelona to Bangkok.

Looking for more?

Travel & expense reports

Travel & expense reports

Dive into the data and constantly optimize your travel spend with TravelPerk’s built-in customizable expense reports.

Integrate with expense management tools

Integrate with expense management tools

Already using an expense management tool? TravelPerk integrates with many popular tools like Divvy, Expensify, Payhawk, Yokoy, and more.

Carbon offsetting

Carbon offsetting

Offset your business carbon travel emissions with GreenPerk. This TravelPerk solution adds an average 0.9% extra to any trip booked and contributes the donation to a carbon offset project on your business’s behalf.

VIP Experience

VIP Experience

Give your business travelers the executive experience they deserve with a curated collection of hotels, complimentary wellness treats, free upgrades, and more.

Leading travel management company by user review platform G2

Make your business travel work like magic with the all-in-one platform that travelers and managers love. Let’s get you back on the road!

Travel at ease with an entire support team behind you

Thousands of companies already travel with us Join us


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