Privacy policy for call recordings with prospects

DATA CONTROLLER

TRAVELPERK, S.L.U. ("TravelPerk" or "Data Controller"), a company duly incorporated pursuant to the laws of Spain, with registered office at Avinguda Catedral 6-8 1ª Planta, 08002 Barcelona (Spain), with Spanish Tax Identification Code (CIF) B-66-484.57

PURPOSES OF PROCESSING

Your personal data submitted via the participation form will be processed by TravelPerk as a Data Controller for the purpose of training sales representatives, monitoring the quality of phone interactions with you and reviewing the content of the calls in order to deliver a better service to prospective customers.

TYPES OF PERSONAL DATA

The Data Controller will process any personal data recorded during telephone calls with TravelPerk’s sales representatives.

LEGAL GROUNDS

The legal basis for processing your personal data is the legitimate interest of TravelPerk to improve its sales force in order to maintain high quality standards on phone interactions with prospects.

DATA RECIPIENTS

Law Enforcement Agencies: if the Data Controller is required to provide information in compliance with a legal obligation.

Courts and Tribunals: in the cases provided by Law.

Data Processors: any suppliers that need access to your data in order to provide the services that the Data Controller has engaged to those suppliers. The required confidentiality and data processing contracts are signed between suppliers and the Data Controller in order to protect your privacy.

DATA RETENTION

The Data Controller will keep your personal data for a period of 3 years since the time it was collected and, in any case, as long as you don't request its erasure. Your data may also be retained in order to comply with the legal obligations that may arise from the relationship with us, as well as, where appropriate, to comply with legal requirements. The Data Controller maintains specific retention policies and procedures, so that such data is deleted or anonymized after a reasonable time and according to the statutory retention periods.

YOUR DATA PROTECTION RIGHTS

You may exercise their rights of access, rectification, erasure and portability, restriction, and/or right to object to the processing, by contacting the Data Controller at personaldata@travelperk.com.

If you consider that the processing infringes the data protection regulation or their privacy rights, they may also submit a complaint to the TravelPerk's Data Protection Officer at dpo@travelperk.com or to the Spanish Data Protection Agency or other competent authorities.