🎉TravelPerk has been crowned the #1 Travel Management Software in G2 Crowd's 2019 Report.Why? Because of our customers!We’ve got that same feeling you get as a child when you receive a report card full of 'A's and you can’t wait to run home and tell your parents! We’ve received the highest customer satisfaction scores of any travel management software, with 99% of customers rating us 4 or 5 stars. They rated our ‘quality of support’ at 95% (which means we’ll be chasing down that 5% all year) and a huge 93% of our customers said they would recommend us to others.The breakdown of customer ‘Satisfaction Ratings’ in the G2 Crowd Report reflects just how much our customers value the various aspects of our product. We’ve received a 94% ‘ease of use’ score, a 95% ‘ease of doing business with’ score, and a 95% ‘ease of setup’ score, among some other cool statistics the report breaks down.These numbers tell the story of our overall strategy at TravelPerk.
As we've grown, there have been more and more voices to listen to and managing that is hard. It’s a little easier to listen to 10 people, to visit them at their offices and get the ideas to shape a product that makes their working lives easier. But over the past 4 years, 10 customers have turned into 1000s. How do you keep up the same dedication to customer needs and hear all of their voices?
In the US and The UK, the old slogan goes ‘The customer is always right’. In Germany and South Korea they say ‘The customer is King’. And in Japan they take it one step further with ‘The customer is God.’ As a global company, we’ve tried to gather all of these sentiments into one idea. Our customers aren’t just always right; or kings and queens; or gods and goddesses. They’ve given us the roadmap that has built our company.Our customers are TravelPerk.Thank you for making us #1. We’ll keep doing the same for you! 😍