Senior Corporate Travel Agent - GDS

About the Role:

Location: Must be based in Chicago, IL

We are looking for an experienced, hands-on Senior Business Travel Consultant passionate about people and about making an impact. Our Customer Care team is one of the foundations of our company's success and growth. We hire empathetic people who understand what we are trying to achieve: Make business travellers happy!

Are you a problem solver and an empathetic professional driven by customer experience? Are you tired of companies that take their customers for granted? Ready to go the extra mile to help us grow by changing the way organisations book and manage their business travel?

As a Senior Business Travel Consultant, you will work with B2B customers and be part of a strategic team at TravelPerk. You will have a direct impact on our growth and customer retention. You will act proactively and address our clients’ needs at any stage of their travels, ensuring high customer satisfaction and maintaining relationships at a 7-Star satisfaction standard.

What will you do?

• Provide first-class, 7-star service to business travelers, managing travel bookings, amendments, and cancellations efficiently.
• Arrange travel (domestic and international) for the NAM team’s most strategic customers; including flights, car rentals, and hotels.
• Work independently, using your initiative to handle client inquiries and provide solutions without supervision.
• Communicate with clients via live chat, telephone, and email, ensuring all interactions are professional, friendly, and accurate.
• Undertake travel reservations and amendments for TravelPerk customers, prioritizing customer service and booking accuracy.
• Proactively maintain and develop client relationships, offering support throughout the entire travel process.
• Provide suitable travel options and suggestions to meet client requirements.
• Ensure all service level agreements are met and actively maintain the GDS queues.
• Mentor and support junior team members, assisting with their queries and quality-checking their work as needed.
• Support the Team Leader and collaborate with colleagues to maintain a high level of service.

What you’ll need to have:

• Possess expert knowledge of Amadeus/Sabre or similar GDS system, including reissuing (manual & automated) tickets autonomously
• Are proficient in air fares and ticketing
• Have great communication skills, fluency in English, both written and spoken is essential.
• Are familiar with North American business culture and customer expectations.
• Have previous experience as a Business Travel Consultant.
• Are well-organized, and capable of working to tight deadlines under pressure.
• Exhibit a positive and professional telephone manner, with confidence in interacting with clients and suppliers.
• Are proactive in resolving customer queries and complaints, using their initiative to overcome problems.
• Are flexible and willing to complete various tasks as needed, supporting the team and contributing to overall success.
• Maintain a professional and positive attitude when dealing with suppliers, customers, and colleagues.
• Motivate and encourage the well-being of the team, displaying a positive attitude at all times.

What we always look for:

• Independent and autonomous. You don’t need hand-holding to get things done
• Good prioritisation and focus skills
• Empathy - understand what our customers need
• Smart, fast learner and tech-savvy
• Flexible and able to adapt to constant changes with a positive mindset
• You are open to receiving and giving constructive feedback
• You want to learn - we have a 7-Star management team to mentor you!

On top of that, you will only be the right candidate if you are:

• Honest, open and trustworthy: your peers and managers can trust you. You are a team player, don’t play political games, and care more about the team’s success than about your own career gains
• Focused and determined: You don’t let yourself be distracted. You can focus on accomplishing big wins and don’t get lost in less important ideas that are floating around
• You LOVE travel!

Working Hours & Conditions:

• Office-based in our Chicago headquarters, 3 weekdays per week
• During the training and the first 3 months in the job, while ramping, you'll be encouraged to work IRL 5 days per week.
• Working hours are on a rotational basis and can be between 8:00 am - 8:00 pm. Shift patterns are fixed for 4 weeks to create stability
• Flexible weekend ability required.
• Weekly working hours will be 40 hours. 

What do we offer?

• 💰 Competitive compensation, including equity in TravelPerk
• 🌴 Generous vacation days so you can rest and recharge
• 💊 Comprehensive benefit plans covering medical, dental, vision, life, and disability with coverage from your start date
• 💼 Financial benefits like 401k or Roth with company matching, and HSA or FSA plan.
• 💪 Subscription to Wellhub, the gym benefit.
• 👶 Family services that include adoption benefits and paid parental leave from 12 to 16 weeks
• 🏢 Global presence and hybrid working style
• 🥳 Unforgettable TravelPerk events, including travel to one of our hubs
• 📚 Learning and professional development opportunities
• 💙 Spring Health - Get access to 12x therapy & 12x coaching sessions per year!
• 📈 Exponential growth opportunities
• 🫶 16 paid hours per year to volunteer for a cause of your choice.
• 🌎 "Work from anywhere" allowance of 20 working days per year. 

Compensation:

Compensation for this role is a combination of salary and stock options. The anticipated base salary range is $61,000 - $72,000 per year. Actual compensation may vary based on specific qualifications, experience, and other job-related factors.