List of hotel change and cancellation policies and refunds due to coronavirus
The rapid spread of Covid-19 is impacting people’s travel plans on a massive scale. Understandably, many travelers with hotels booked for the coming weeks and months are weighing up their options to change or cancel their booking. People who were about to make a new hotel reservation are also thinking twice, with global uncertainty over when it’ll be safe to travel again—and where.
Quick access: List of hotel coronavirus cancelation policies
If you are in a hurry, here’s a quick access list to find the right hotel chain or online booking platform and their current policy:
- 1 Hotels
- Arlo Hotels
- Best Western
- Four Seasons
- Hoxton Hotel
- Intercontinental Hotels Group (IHG)
- Loews Hotels
- Premier Inn
- Soho House
To make life easier for travelers, many hotel chains have rolled out emergency coronavirus change and cancellation policies. These typically offer fee-free changes or cancellations for existing hotel bookings in a specified time period. Some hotels are even offering free changes and cancellations on all new bookings for a certain amount of time to reassure people worried about making a reservation.
But since no one really knows how long the coronavirus problem will go on for, each hotelier’s policy has a different start and end date based on their best guess. That’s why we’ve collected all the details and dates of major hotel coronavirus cancellation policies here in one place. We’ll do our best to keep it up to date with the rapidly changing situation.
Before we start the list, here’s some general advice on making and changing hotel bookings at the moment.
General tips on changing hotel bookings affected by coronavirus
Try online first
With so many people trying to change or cancel their reservations, hotel phone lines are incredibly busy right now. A lot of hotels are directing people to their websites, where new policies should automatically be applied to changes and cancellations if your reservation is eligible.
Make your request early
Most hotels are saying that guests must make their change or cancellation at least 24 hours before their scheduled date of arrival. Some are asking for a longer notice period, so make sure you change or cancel your booking in time.
Keep an eye out for policy extensions
Some hotels have been faster than others to offer broad cancellation policy changes. Others might so far only cover stays in countries with government-imposed restrictions on movement.
However, we’ve seen many hotel brands rapidly extending their policies as the impact of coronavirus spreads. So if your reservation isn’t covered by your chosen hotel’s waiver policy at the moment, stay tuned. Policies are changing all the time to keep up with the ever-changing global Covid-19 situation.
Hotel cancellation policies for coronavirus
All non-refundable stays are now fully refundable, with booking changes also free. They’ve also put a ‘Cancel Anytime’ policy in place for new bookings between now and April 30th, so if you make a reservation you can change or cancel it for free.
Guests who made non-flexible bookings before March 18th, and that are scheduled to arrive before April 30th, can change their reservation to a future date up until December 31st at no extra cost.
In addition, they’ve created specific measures for countries facing travel restrictions.
- People whose travel plans include going to China or South Korea from now until March 31st can cancel or change their reservation for free.
- This also applies to people traveling to Italy until April 3rd.
- Guests who planned to stay in UAE, Kuwait, Egypt, Bahrain, Qatar or Saudi Arabia (KSA) between March 10th and April 22nd can also change or cancel their reservations for free.
Reservations made on or before March 14th, with a check-in date between March 14th and April 14th, can be cancelled by guests without charge. They will receive a full refund. Reservations made after March 14th are not covered by this policy unless the guest contracts COVID-19.
The same policy and dates apply for hosts, who can cancel bookings without charge or impact on their host rating as long as it falls within the criteria above.
Arlo is offering free cancellations on all existing bookings for stays between March 13th and May 31st.
Cancellations are free only if the hotel is in an area with government-enforced restrictions on movement. All other bookings aren’t refundable unless they were booked with a refund policy included.
However, guests can contact the hotel they’re booked with directly to see if a free cancellation is possible on a case-by-case basis.
As an online travel agent, booking.com advises people who booked their hotel using their service to contact the property via their website. For assistance doing this, they’re pointing people towards their Help Center where they can sign into their account and get support.
Choice hotels have extended their cancellation policy as of March 19th. Now all existing individual reservations—including ‘non-cancellable’ ones—can be changed or cancelled up to 24 hours before arrival. The cancellation or change must be made by April 30th.
The same conditions apply for all new individual reservations made between now and April 30th.
Customers who booked a hotel at any type of rate before March 19th, for stays between March 20th and April 30th, can get a full refund or a voucher for future bookings. People can expect Expedia to email them about their booking, so there’s no need to call them. Cancellations must be made at least 24 hours before check-in.
Anyone making a new booking is encouraged to choose room rates that include free cancellation.
Cancellation fees are waived for both new and existing bookings until April 30th, as long as they’re requested at least 24 hours before arrival.
Hilton hotel bookings in regions affected by government-issued travel restrictions can be changed or refunded for free. See the full list of relevant countries and dates here.
In addition, all reservations—even ‘non-cancellable’ ones—that are scheduled for arrival before April 30th can be changed or cancelled for free. All booking changes can be made up until 24 hours before the scheduled check-in time.
Any new reservation made between now and April 30th can also be changed or cancelled at no extra charge.
As an OTA, Hotels.com are complying with the waiver policies of their hotel partners. Change fees are waived depending where you’re traveling from, and full refunds are available for bookings in many countries.
Here’s the full list of cancellation policies and timeframes for each country.
They’re also encouraging people to reach out to them directly, so they can ask hotels for waivers on their guests’ behalf. But they do ask that you hold off calling them until it’s a week (or less) before your scheduled arrival.
Cancellations and changes are free on all stays from now until August 31st. The only condition is that the change is made the night before arrival by 6pm.
Reservations made before March 13th with arrivals between March 14th and April 30th can be changed or cancelled for free up to 24 hours before check-in. For new bookings made between March 13th and April 30th, all change and cancellation fees are also waived—regardless of check-in date.
Non-refundable reservations made on March 8th or before, with check-in scheduled before June 30th, can also be cancelled in exchange for 10,000 World of Hyatt Bonus Points.
Intercontinental Hotels Group (IHG)
Cancellation fees are waived for all new and existing bookings for stays between March 9th and April 30th. IHG’s hotel brands include Holiday Inn, Crowne Plaza, and Six Senses.
Loews Hotels are allowing free changes and cancellations on all existing and new bookings—including both pre-paid and nonrefundable ones—for stays up to and including May 31st.
Groups are encouraged to contact the specific hotel they booked with directly.
All existing reservations for any arrival date can be changed or cancelled without charge up to 24 hours before arrival, as long as it’s requested by April 30th. This includes pre-paid deals that are normally non-refundable.
For new reservations made between now and April 30th, the same policy applies—regardless of scheduled arrival date.
Non-Flex and Semi-Flex bookings for stays between March 19th and May 31st are now fully refundable. Cancellations have to be made the day before arrival.
Booking change fees are also waived, but the change must be “like-for-like”—or in other words, same rate, same number of rooms, same hotel, and same duration of stay.
For stays after May 31st, you can change your arrival date for free as long as the rest of the booking remains the same.
Due to unprecedented call volumes, all changes must be made online.
Free cancellation or changes to all individual reservations are available on all stays up until April 30th. For stays beyond this date, normal cancellation policies apply.
For group bookings, cancellations are free for groups coming from or to China, South Korea, Japan, Iran, Italy, Belgium, Spain, France and U.S., if their arrival or event was scheduled before April 30th. Other group cancellations in this time frame will be dealt with on a case-by-case basis.
Most Soho House hotels are closed until further notice. Guests with affected bookings are being offered full refunds to their credit card or free booking changes. The only Soho House hotels that are still open as of 19th March are Amsterdam, Berlin, Istanbul, Babington, and Soho Farmhouse.
Saver Rate bookings can now be cancelled in exchange for Travelodge vouchers worth the same amount. Bookings can also be changed without an extra charge, as long as the new booking is in the same hotel. Guests who change booking will still have to pay the difference if the new rate is higher.
Flexible Rate bookings can be cancelled up until midday on the scheduled date of arrival for a full refund.
Cancellation charges are only waived for guests traveling from China, South Korea, or Italy—and this only includes stays until March 31st. People who can’t travel due to government measures in their country also get free cancellation.