Help your travelers get ready to travel
Encourage your travelers to download our app to check their trips, receive notifications, or get help from our customer care on the go. You can download it using these links for iPhone or Android completely free.Recommend they check all updated travel requirements for their destination.How to handle changes and cancellations
- Go to the Help page, or to the Trips page
- Select “change or cancel”, and the booking to modify. Then, submit.
- Our customer care team will take care of it.
When it’s urgent, call us. Assistance via phone is much faster than email or chat. You can call us directly from your mobile app – and be ready with your booking details and new dates/times.How to pay for hotel stays
There are two ways you can pay for hotels:- Pay at the hotel.
- Pay in advance.
Find out more about what your travelers need to do in each scenario.