- Clean UX - Your business travel tool should make trip booking as easy as booking a vacation, but with tons of smart management features that businesses need.
- Great travel inventory - To keep travelers booking in one place (for easy invoicing, tracking, and more), make sure the tool you choose has any flight or hotel you could find online. This means that travelers don’t have to go elsewhere to find what they want.
- 24/7 multichannel support - Consumer travel sites typically have no customer support, or very bad customer support. Take care of your travelers wherever they are at any time by choosing a tool that includes 24/7 support on multiple channels like live chat, email, and phone.
- Proactive trip support - Look for a tool whose support isn’t just there when you call them, but also goes the extra mile to reach out to you when there are any issues such as trip cancellations.
- No redirects - Your business travel tool should never have any redirects in the booking process.
- No reimbursing - Employees shouldn’t have to pay for trips out of pocket. Choose a tool that consolidates travel into one invoice so administrators can pay it directly, and travelers don’t have to.
- Built-in policies - The travel tool should let you preset travel policies, customize them by city, route, and department, and set-up approval workflows too.