STANDARD TERMS
- DESCRIPTION1.1 TravelPerk aggregates and displays a variety of business travel services offered by Travel Suppliers and provides its customers the opportunity to book and administer those services through its Platform.1.2 This Agreement shall govern all bookings for business travel services made by the Customer (through its Travellers) on the Platform (or via a TravelPerk support channel) for the duration of the Agreement.1.3 In these Terms capitalised terms shall have the meanings given to them in the Appendix.
- PLATFORM SERVICES2.1 TravelPerk will provide to Customer the Services selected by the Customer on the Platform or as may be indicated in the Order Form. Any terms and conditions set forth in this Agreement regarding each Service shall only be applicable to Customer to the extent that Customer has hired that specific Service. A description of the Services is set out in Schedule 1 below.2.2 TravelPerk will provide the Services:a) with reasonable skill and care; andb) in accordance with all laws and regulations.2.3 TravelPerk will maintain all licences and permissions necessary for it to perform its obligations under this Agreement.2.4 The Customer’s use of the Services is not contingent on TravelPerk’s delivery of any future functionality or feature, or dependent on any comments made by TravelPerk (through its personnel) regarding the same.2.5 The Services are made available to facilitate in-real life connections for business purposes. TravelPerk and Customer each agree that the Agreement is a "general agreement" for the booking of travel services in connection with the Customer's trade, business, craft or profession and therefore outside the scope of the Package Travel Directive (Directive (EU) 2015/2302 of the European Parliament and of the Council of 25 November 2015) ("PTD") and any laws and regulations implemented by European member states to give effect to the PTD, and where applicable, the Civil Aviation (Air Travel Organiser's Licensing) Regulations 2012. As such, these regulations shall not apply to TravelPerk's provision of/and Customer's receipt of the Services contemplated under this Agreement.
- TRAVEL SUPPLIER SERVICESThe parties shall follow the required process and terms of the Travel Supplier for modification and cancellation of bookings. If a booking is refundable and Customer wants to modify or cancel a booking, TravelPerk will refund to Customer the corresponding booking charge less any applicable TravelPerk service fees. Information regarding such deductions shall be made available to Travellers via the Platform. Any refund(s) shall be applied to the original payment method for automatic payment methods or, for other payment methods, by discounting such charge from Customer’s next invoice or by credit note. Notwithstanding, if Customer has hired FlexiPerk, the specific terms of such Service shall apply.
- CUSTOMER RESPONSIBILITIES4.1 To benefit from the Services, Customer (through its Travellers) must create accounts.4.2 Customer shall be responsible for:a) its compliance with this Agreement;b) procuring that each account is unique to a specific Traveller;c) procuring that bookings for Trips are made and arranged by Travellers who are not under the age of 16, and that any children travelling on a relevant Customer booking are accompanied by an adult;d) procuring that Customer account credentials (i.e. logins/passwords) are kept safe and confidential;e) the quality, legality and accuracy of Customer and Traveller data uploaded to the Platform;f) promptly notifying TravelPerk if Customer discovers that the security of any Traveller access credential or integrated third party service may have been compromised;g) the integration and operation of any third-party service with which Customer uses or receives the benefit of the Services, including Customer’s compliance with the terms of such third-party service; andh) its compliance with all applicable laws and regulations.4.3 Customer shall not access/or use the Services in any way that threatens the continued viability, security or availability of the Platform.4.4 Where, for the purpose of using the Services, Customer leverages the Developer Tools, including the APIs or Marketplace, Customer acknowledges and agrees that:a) the Developer and Marketplace Terms shall apply (and shall be deemed incorporated automatically into this Agreement from the date and time that the Customer's access commences); andb) any exchange of data between Customer and any third-party product provider shall be solely between Customer and such provider.4.5 Where Customer receives notice, including from TravelPerk, that the data or content it or its users have uploaded to the Platform may no longer be used or must be removed to avoid breaching applicable law or governmental regulations or violating the rights of a third party or individual, Customer will promptly remove such material. To the extent Customer fails to act promptly, TravelPerk reserves the right to remove such content or disable Customer’s access to it without further notice.4.6 Where Customer uses the Services in violation of this Agreement, TravelPerk may suspend Customer’s use of the Services.
- FEES5.1 Customer shall pay for all Services (and bookings shall be paid by Customer) in accordance with the fees and payment terms indicated through the Platform (or in any Order Form executed by TravelPerk and Customer),, and subject to the terms and conditions of this Clause 5 and Schedule 2 (which sets out the terms relevant to each payment method).5.2 TravelPerk will invoice Customer (and, where agreed to by TravelPerk, its Affiliate(s)) for all Services and bookings made during the applicable period. Customer acknowledges and understands that it shall remain responsible for the timely payment of all invoices, including any agreed by TravelPerk to be addressed to a Customer Affiliate. TravelPerk acknowledges that an Affiliate’s timely payment of an invoice will discharge Customer’s payment obligations under this Agreement (in respect of such invoice only). Customer confirms that its relevant Affiliates have been notified of the invoicing and payment terms indicated in the Order Form, together with these Terms and shall procure the Affiliates’ compliance with any terms that apply to it.5.3 If the Customer disputes any invoice, it must:a) promptly notify TravelPerk in writing, specifying the reasons for disputing the invoice;b) provide all evidence as may be reasonably necessary to verify such reasons for dispute;c) pay all amounts not disputed on the due date; andd) attempt to resolve the dispute reasonably, proactively and in good faith.5.4 If any non-disputed amount due and payable by Customer is not paid on its due date, TravelPerk reserves the right to apply interest on the unpaid amount at the rate of 6% per annum, applicable pro rata from the due date until the date of payment of the related outstanding amount. The late payment interest shall be accrued on a daily basis and included in the next invoice issued to Customer.5.5 If any non-disputed amount due and payable by Customer is overdue, TravelPerk may, without limiting its other rights and remedies, suspend its Services until such amounts are paid in full, provided that, other than for customers paying by credit card or direct debit whose payment has been declined, TravelPerk will give Customer at least 7 days’ prior notice that its account is overdue, before suspending services to Customer.5.6 TravelPerk reserves the right to review the fees annually. TravelPerk will notify Customer of any fee change at least 30 days in advance of the fee change taking effect.5.7 The fees are exclusive of legally applicable taxes (by way of example - value added, sales, use or withholding taxes). Customer is required to pay any such taxes that TravelPerk is required to collect on top of its fees. If Customer provides TravelPerk with a valid tax exemption certificate from an appropriate tax authority, TravelPerk will not add such tax to its fees.5.8 Customer shall make all payments for the Services without withholding or deduction, unless required by law. If any such withholding or deduction is required by law, when making the payment to which the withholding or deduction relates, Customer shall pay to TravelPerk such additional amount, so that that TravelPerk receives the same total amount that it would have received if no such withholding or deduction had been made.
- INTELLECTUAL PROPERTY6.1TravelPerk or its licensors own all intellectual property rights in the Platform and the Services. Except for Customer’s right to access and procure use of the relevant Service(s) for the benefits of itself and its Travellers, Customer is not granted any rights in or to TravelPerk’s intellectual property.6.2 Customer grants TravelPerk, its Affiliates and TravelPerk’s appointed representatives (worldwide) a limited term licence to host, copy, transmit and display (as appropriate) any Customer data strictly as required to deliver the Services. Such right shall extend to include (only where applicable) any Customer data obtained by TravelPerk (upon the instruction of the Customer) through a third-party service that is integrated with the Platform (typically through the TravelPerk Marketplace).6.3 Customer acknowledges and agrees that TravelPerk may freely use or exploit any feedback, suggestion or request that it provides in respect of the Services. Any intellectual property rights which come into existence because of the delivery by TravelPerk of the Services will be the exclusive property of TravelPerk or its licensors.6.4 Customer authorises TravelPerk to use Customer’s name, trademark, and logo (according to the designs and guidelines communicated by Customer to TravelPerk from time to time), solely for the purpose of identifying Customer as a customer of TravelPerk. Any further use of Customer’s name, trademark and logo for promotional purposes shall be subject to Customer’s prior written approval.6.5 TravelPerk will defend Customer (and to the extent relevant its Affiliate(s)) against any claim, demand or proceeding made or brought against Customer by a third party alleging that any Service infringes or misappropriates such third party’s intellectual property rights, and will indemnify Customer from, subject to the limits set out at Clause 8.5 (below), any damages, legal fees and costs finally awarded against Customer, or for amounts paid by Customer under a settlement approved by TravelPerk in writing. This indemnification undertaking shall be subject to the Customer providing TravelPerk with:a) prompt written notice of a relevant claim;b) sole control of the defence and settlement of the claim; andc) all its reasonable assistance.6.6 If TravelPerk receives information about an infringement or misappropriation claim related to the Service, TravelPerk may at its discretion and at no cost to Customer:a) modify the Services so that they are no longer claimed to infringe or misappropriate;b) obtain a license for Customer’s continued use of that Service in accordance with this Agreement; orc) terminate the relevant Service and refund Customer any prepaid fees (in respect of any future period of supply).6.7 The above defence and indemnification obligations (set out at Clauses 6.5 and 6.6) do not apply if:a)a claim arises from the use or combination of the Service(s) or any part thereof with software, hardware, data, or processes not provided by TravelPerk, if the Services (or their related use) would not infringe without such combination; orb)a claim arises from Customer content or Customer’s breach of this Agreement.6.8 Clause 6.5 (IP indemnity) sets out TravelPerk’s sole liability to, and the Customer’s exclusive remedy against TravelPerk for any related third-party claim.
- WARRANTIES7.1 Each party warrants, represents and undertakes to the other that:a) it has full capacity and authority to enter into this Agreement, to perform any of its obligations and to consummate all the transactions contemplated by this Agreement, and that no consent of any other person or entity is required by it to fully perform as contemplated by this Agreement.b) the person executing or accepting the terms of this Agreement is duly authorised to do so and (to the fullest extent possible under applicable law) waives its right to claim or subsequently rely on any argument that such person was not duly authorised to bind it to the terms of this Agreement.c) this Agreement will constitute its legal, valid, and binding obligations.d) it is not aware of any matters which might adversely affect its ability to perform its obligations under or in connection with this Agreement.7.2 TravelPerk does not represent or warrant that:a) its Services will always be available, or Customer’s use will be uninterrupted;b) it will have particular types of content or travel inventory available; orc) unless expressly stated otherwise in the Agreement, that Customer will be able to integrate the Services with those of a third party.7.3 Customer warrants that it shall be responsible for any access to the Services through Customer’s account(s) and shall promptly notify TravelPerk if Customer becomes aware of any unauthorised use or breach of this Agreement by Customer or any third party.
- LIABILITYWhere this Agreement is governed by Spanish or German law (see Clause 16), please note jurisdiction specific provisions, as per Clauses 17.2 and 17.4 below.]8.1 Each party shall be liable for wilful intent, fraud or theft by it or its employees; death or personal injury caused by its negligence or that of its employees; fraudulent misrepresentation and for any other liability that cannot by law be excluded or limited.8.2 TravelPerk is not liable for Travel Supplier acts or omissions. Once a travel service is booked (including any Element) and confirmed by TravelPerk, all terms and conditions of the Travel Supplier apply to the Customer. TravelPerk will not be liable for any breach, delay, default or deficiency of the services provided by the Travel Suppliers.8.3 Neither Customer or TravelPerk will have any liability arising out of or related to this Agreement for indirect, special, incidental, reliance or consequential damages or damages for loss of use, lost profits, or interruption of business, even if informed of their possibility in advance.8.4 Subject to Clause 8.1 and Clause 8.5, the aggregate liability of each party together with all its respective Affiliates arising out of or related to this Agreement shall not exceed the greater of:a) total amount paid by Customer hereunder for the Services giving rise to the liability in the twelve months preceding the first incident out of which the liability arose; orb) ten thousand euros (€ 10,000),(the General Cap).The General Cap will apply whether an action is in contract or tort and regardless of the theory of liability but will not limit Customer's payment obligations under Clause 5 (Fees) above.8.5 In relation to any breach by:a) TravelPerk of Clause 6.1 (Intellectual Property) which leads to a claim, demand or proceeding made or brought against Customer (or a Customer Affiliate), and for which the Customer has recourse to the IP indemnity set out at Clause 6.5;b) either party (including any of its Affiliates) of Clause 10 (Confidential Information); orc) Customer of the Developer and Marketplace Terms (where applicable by reference to Clause 4.4), the aggregate liability of each party together (or solely TravelPerk, in respect of Clause 8.5) with all its Affiliates arising out of or related to the relevant incident (out of which the liability arose) shall not exceed the amount equivalent to three (3) times the value of the General Cap, up to a maximum liability of €50,000 (fifty thousand Euros).8.6 The DPA governs conclusively the parties’ liability (including their Affiliates) in respect of breaches by either party of Clause 9 (Data Protection), and the DPA.8.7 Each party acknowledges and agrees that the exclusions and limitations set forth herein represent the agreement of the parties as to the allocation of risk between them in connection with their obligations under this Agreement.
- DATA PROTECTIONThe parties have considered the means and purpose of the data processing activity that is contemplated by the provision and receipt of Services under this Agreement and have put in place the data processing agreement at https://www.travelperk.com/legal/data-processing-agreement/ (the DPA). Customer acknowledges that, unless otherwise agreed in writing between the parties, the DPA is applicable to Customer and, where applicable, its relevant Affiliates and confirms that such Affiliates are aware of and agree to the DPA.
- CONFIDENTIAL INFORMATION10.1 Each party and its respective Affiliates (for the purposes of this Clause 10, each a Discloser) may disclose Confidential Information to the other party (for the purposes of this Clause 10, each a Recipient) in the context of the Services. Confidential Information shall be deemed to include information disclosed whether orally or in writing, that is designated as confidential or that reasonably should be understood to be confidential given the nature of the information and the circumstances of disclosure. Confidential Information shall not include information which (i) is publicly available at the time of its disclosure; (ii) becomes publicly available (other than as a result of disclosure by the Recipient contrary to the terms of the present Clause); (iii) was lawfully in the possession of the Recipient free of any restriction as to its use or disclosure prior to its being so disclosed; (iv) was independently developed by the Recipient without any breach of the terms of this Clause; or (v) is required by law or regulator or by any court of competent jurisdiction to be disclosed.10.2 The Recipient shall: (i) keep the Confidential Information disclosed by Discloser private and confidential and not disclose any of it to any person other than to the persons who need to know the same for the arrangement of the Services, including, but not limited to Travel Suppliers; (ii) ensure that all persons to whom the Recipient discloses the Confidential Information (in accordance with this Clause) are informed of the terms of this Clause and that such persons are required, prior to disclosure: to observe the terms of this confidentiality Clause or are bound by no less restrictive terms than those contained herein; (iii) use the Confidential Information for the sole purpose of providing or receiving the Services stated in this Agreement; (iv) keep the Confidential Information and any copies thereof secure and in such a way so as to prevent unauthorised access by any third-party.10.3 If, for any reason, the Discloser requests in writing the return of the Confidential Information, the Recipient agrees to return as soon as reasonably practicable or confirm in writing that it has been destroyed. To the extent that such Confidential Information has been stored on the Recipients’ archive or back up electronic systems, the Recipient shall not be required to delete the Confidential Information but shall make reasonable efforts to have the Confidential Information deleted from such systems. The obligations of confidentiality set out in this Clause shall continue to apply in relation to any Confidential Information retained.
- TERM AND TERMINATION11.1 This Agreement shall be effective from the Effective Date and shall remain in force until it is terminated (the Term).11.2 Either party may terminate the Agreement without cause by giving the other party not less than thirty (30) calendar days’ notice in writing of its intent to terminate the Agreement.11.3 The Agreement may be terminated by either party by giving notice in writing:a) if the other party is in material breach and such breach is not remediable; orb) if the other party is in material breach and the breach is remediable, but the breach is not remedied within 14 days of being notified in writing of the breach; orc) the other party begins insolvency proceedings or becomes the subject of a petition in liquidation or any other proceeding relating to insolvency, liquidation, or assignment for the benefit of creditors or, in relation to the Customer, any analogous event in any relevant jurisdiction.
- EFFECTS OF SUSPENSION OR TERMINATION12.1All payments due under the Agreement shall become payable on the suspension or termination date.12.2 All bookings made by the Customer or Affiliates prior to the suspension or termination will remain in full force and effect under this Agreement and subject to the terms and conditions of the Travel Supplier. Payment of such bookings will be made according to the terms of this Agreement.12.3 Upon termination, each party will, at the request of the other party, destroy or deliver up all marketing or promotional material bearing the logo of or any reference to the other party and all the other party’s proprietary and Confidential Information.12.4 Within thirty (30) days of termination, Customer will delete, remove and disable all links and access to all Services and notify its employees, Travellers and Affiliates. Such obligation shall not prevent the Customer utilising any Element confirmed as booked prior to the termination taking effect.
- ANTI-BRIBERY, ANTI-CORRUPTION, SANCTIONS COMPLIANCE13.1 Neither TravelPerk, nor any TravelPerk Affiliate, their respective directors, officers, employees or, to TravelPerk’s knowledge, agents or any other person acting on their behalf has directly or indirectly made any bribes, illegal payments, illegal political contributions, in the form of cash, gifts, or otherwise, or taken any other action, in violation of any applicable anti-bribery or anti-corruption law.13.2 The Services, including the technology on which they operate and any related software applications, may be subject to export control laws and sanctions of the United States, the European Union, the United Kingdom (collectively, Sanctions Authorities) and other jurisdictions. TravelPerk and Customer (on behalf of itself and its Affiliates) each represent that they are not: (i) targeted by sanctions administered by any Sanctions Authority; (ii) organized under the laws of or located in a country or territory targeted by comprehensive sanctions administered by any Sanctions Authority (each a Sanctioned Country); (iii) the government of a Sanctioned Country; or (iv) owned, controlled, or acting on behalf of any person or government described in (i), (ii), or (iii). Customer agrees that it shall not use or access, or permit any Traveller to use or access, the Platform or any Services from any Sanctioned Country.
- MISCELLANEOUS PROVISIONS14.1This Agreement contains the entire agreement between the parties in relation to its subject matter and supersedes any prior arrangement, understanding, written or oral agreements between the parties in relation to the subject matter thereof.14.2 If any Clause under this Agreement is deemed null and void, it shall not be considered effective. Such a declaration of invalidity shall have no bearing on the rest of the Agreement, which will continue to be applicable and binding on the parties.14.3 The parties are each independent contractors, and shall not be deemed partners, franchisees, agents, joint ventures or legal representatives of each other, and neither party hereto is authorised to bind the other party or otherwise act in the name of or on behalf of the other party.14.4 There are no third-party beneficiaries under this Agreement.14.5 Notices may be delivered by email to the email-address indicated by Customer in signing up to the Platform or within the Order Form, and in the case of TravelPerk, to legal@travelperk.com.14.6 The Customer may not assign or transfer this Agreement, or any portion thereof, to any third party without TravelPerk’s express written consent (consent not to be unreasonably withheld). TravelPerk may assign or transfer this Agreement, by giving prior notice to Customer, to TravelPerk Affiliates, or any successor in connection with its merger or the sale of all or substantially all its assets.
- DISPUTE RESOLUTION15.1 The parties shall endeavour to resolve amicably and expediently any disputes arising from or relating to this Agreement. Where a party becomes aware that such a dispute has arisen, it shall notify the other party in writing of the dispute and any steps which it considers the other party should take to resolve it (such written notification comprising a Dispute Notice). Following the issue of a Dispute Notice, the parties shall convene promptly and in good faith for the purpose of resolving the dispute stated in the Dispute Notice (or any other matter reasonably related thereto). Should the parties fail to resolve their differences in writing within twenty-one (21) days of issue of the Dispute Notice, either party may consider alternative forms of legal resolution.15.2No part of this Clause 15 shall prevent a party from seeking injunctive or interlocutory relief.
- GOVERNING LAW AND JURISDICTIONThis Agreement shall be governed by and construed in accordance with the laws of the territory set out in the table below. The parties shall submit any dispute arising out of or any claim related to this Agreement to the exclusive jurisdiction of such territory.
Customer’s business domicile
TravelPerk Contracting Entity
Governing law and jurisdiction
North America
TravelPerk America Inc.
Governed by and construed in accordance with the laws of the State of Delaware, whose courts shall have exclusive jurisdiction to settle any dispute arising out of or related to these Terms.
Germany, Switzerland or Austria
TravelPerk S.L.U.
Governed by and construed in accordance with the laws of the Federal Republic of Germany. Unless otherwise stipulated by mandatory law, the place of jurisdiction shall be Berlin.
France
TravelPerk S.L.U.
Governed by and construed in accordance with the laws of France. Unless otherwise stipulated by mandatory law, the place of jurisdiction shall be Paris.
United Kingdom
TravelPerk UK IRL Limited
Governed by and construed in accordance with the laws of England and Wales, whose courts shall have exclusive jurisdiction to settle any dispute arising out of or related to these Terms.
Any jurisdiction not specifically identified above
TravelPerk S.L.U.
Governed by and construed in accordance with the laws of Spain. Any dispute arising out of or related to these Terms shall be submitted to the exclusive jurisdiction of the Courts of Barcelona, Spain.
Each party shall be liable without limit for wilful intent, gross negligence, fraud or theft by it or its employees; death or personal injury caused by its negligence or that of its employees; fraudulent misrepresentation and for any other liability that cannot be excluded or limited according to Spanish statutory law.17.3 France. Where this Agreement is governed by and construed in accordance with the laws of the France the following terms shall be deemed incorporated and apply:a)to the extent permitted (under applicable law) the provisions of Article 1222 and 1223 of the French Civil Code shall in no event be applicable.b)in the event of any conflict between any statutory law in France applicable to Customer, and the terms and conditions of this Agreement, the applicable statutory law shall prevail.17.4 Germany, Switzerland or Austria. Where this Agreement is governed by and construed in accordance with the laws of the Federal Republic of Germany the following changes shall apply:a)Clause 5.6 is replaced as follows:
TravelPerk reserves the right to review the fees annually (maximum once per calendar year) to adjust them at its reasonable discretion taking into account the development of general market conditions and running costs. Adjustments may result in fee increases or reductions. TravelPerk will notify Customer in advance of any fee change at least 30 days in advance of the fee change taking effect. Customer has the right to object to the fee adjustment in text form within 30 days of the notification. In such case, fees shall remain unchanged and TravelPerk has the right to terminate the Agreement pursuant to Clause 11.2.b)Clause 8 is replaced in its entirety as follows:
8.1 Each party and its legal representatives or vicarious agents shall be liable without limitation in case of intent, gross negligence, according to the provisions of the Product Liability Act, for injury to life, body or health as well as within the scope of warranties expressly assumed by it.
8.2 TravelPerk is not liable for Travel Supplier acts or omissions. Once a travel service is booked (including any Element) and confirmed by TravelPerk, all terms and conditions of the Travel Supplier apply to the Customer. TravelPerk will not be liable for any breach, delay, default or deficiency of the services provided by the Travel Suppliers.
8.3 Notwithstanding Clause 8.1, the parties and their legal representatives or vicarious agents shall be liable in cases of slight negligence only in case of breach of material contractual obligations, i.e. such obligations the fulfilment of which enables the proper performance of this Agreement in the first place and on the compliance with which the Customer may regularly rely. The parties’ liability in this case shall be limited to the foreseeable and typical damage according to the type of contract concerned.
8.4 Beyond Clause 8.1 and Clause 8.3, the parties’ liability for slight negligence shall be excluded. These limitations of liability shall also apply in favour of the parties’ legal representatives or vicarious agents.
8.5 The DPA governs conclusively the parties’ liability (including their Affiliates) in respect of breaches by either party of Clause 9 (Data Protection), and the DPA.
8.6 Each party acknowledges and agrees that the exclusions and limitations set forth herein represent the agreement of the parties as to the allocation of risk between them in connection with their obligations under this Agreement.c)Clause 14.5 shall be replaced in its entirety as follows:
In writing in this Agreement means in text form (§126b BGB). Notifications shall be sent by email to the email address provided by the Customer when registering on the Platform or in the Order Form and, in the case of TravelPerk, to legal@travelperk.com.
SCHEDULE 1 | SERVICES
Corporate travel management
Consolidated invoicing
Labels and multiple cost centres: organize your bookings and travel spend for better analysis and administrative tracking
Approval processes: set up approval workflows for all trips or only those that are out of policy
Multiple policies
Travel optimization insights
SCIM user provisioning
Advanced travel data reports: receive monthly visual reports with travel spend broken up by department, projects, etc
Advanced TravelCare risk management: A complete suite of Traveller safety features including alerts, tracking, notifications, and contact options
North Travel assistance
Dedicated 24/7 Customer Care: Get fast-track access to our experienced staff at any time
Concierge: Ask us for anything related to your trip that our Platform doesn’t offer and we’ll book it if we can
Target Service Level
Email: response within 2 hours for 90% of requests
Phone: response within 20 seconds for 90% of calls
Chat: response within 3 minutes for 90% of chat messages
Access to third party travel inventory
Flights, hotels, trains, cars
Airbnb
Book from TravelPerk’s exclusive rates
Integrations
Connect TravelPerk to any app on our marketplace
Corporate travel management
Budgets
Additional labels, number of cost centres, approval processes and policies
Custom travel data reports: In addition to our advanced visual report in Premium, we’ll create customized, detailed reports quarterly, or as requested.
Access to third party travel inventory
Book your corporate negotiated rates
Rates negotiation service
Integrations
Customise your workflows with our Developer Tools, including our APIs
- Can be selected by Travellers individually for applicable bookings;
- Is subject to a variable fee (on average 15% of costs of the selected Trip) as indicated during the booking process;
- Is not available to Customers that have hired FlexiPerk Company.(ii)Conditions applicable to FlexiPerk Company:
- All Trips are subject to FlexiPerk Service;
- 10% fee over the entire cost of all Trips.5.7 FlexiPerk refunds are entirely distinct from ordinary refunds processed by TravelPerk in accordance with bookings (made without utilising FlexiPerk) and processed in accordance with the Travel Suppliers’ terms and conditions. Travel Suppliers shall have no rights and obligations in connection with FlexiPerk refunds.5.8 Upon termination of the Agreement, within thirty (30) days of the termination effective date, TravelPerk shall transfer to Customer the balance of any credit notes applied to the Customer’s corporate account, net any outstanding Customer debts, by wire transfer to the account indicated by Customer.6 VIP SERVICE6.1 The VIP Service consists of TravelPerk offering a dedicated 24/7 service for the following Traveller profiles.VIP Individual Traveller: The individual Traveller plan is a comprehensive service tailored to individual Travellers for a fixed fee per Traveller - and involves a dedicated team monitoring, supporting and assisting those Trips booked by the individual Traveller (or their executive assistant).VIP Boutique Plan: The boutique plan is a comprehensive service tailored to executive assistants managing multiple Traveller profiles - and involves a dedicated team monitoring, supporting and assisting those Trips booked under it. The fee for this service shall be variable - and shall be informed by the number of Travellers benefiting from it; the volume of relevant bookings and associated level of TravelPerk support.6.2 Where selected by Customer, Customer acknowledges and agrees that either VIP Service outlined above shall apply to specific Travellers as requested in writing by Customer and will be registered under Customer’s account in TravelPerk. Should Customer want to add or remove Travellers to the relevant VIP Service, it shall send its request in writing to TravelPerk indicating: i) Traveller's full name and ii) Traveller's contact information. Verbal requests or requests which are not made in writing will not be valid.7 MEETINGS AND EVENTS, GROUP BOOKINGS7.1 TravelPerk is able to provide a full event management service to support events or group bookings that require venue finding, group accommodation, group transportation and more. For the purposes of this Paragraph 7, a Group Booking means:(i)any transportation booking made for a group of more than ten (10) Travelers from a single point of origin to a single destination, on the same dates; and/or (ii)any accommodation booking made for a group of more than nine (9) Travellers at the same property, where such Travellers share at least one (1) common date.7.2 To organise a Group Booking, meeting or event, Customer shall (acting through a person with appropriate authority to detail and confirm an itinerary) contact TravelPerk's events team at events@travelperk.com or, where applicable, through TravelPerk's concierge service. TravelPerk shall respond within one (1) business day of receipt. 7.3 Where the Customer confirms a proposed itinerary prepared by TravelPerk, the relevant fee shall become due and payable upon such Customer confirmation of the relevant booking (unless Customer intends to utilise an agreed alternative method of payment set out in the Order Form). 7.4The following table sets out the pricing for the aforementioned services:
Group Accommodation, Meetings and Events
Group Transportation
Any event or accommodation venue which attracts a “TravelPerk Group Rate” will be exempt from any TravelPerk service fee on top of the total cost of the booking.
Alternative venues and group accommodation where “TravelPerk Group Rate” is not available will attract an 8% service fee of the total booking cost.
Group transportation will attract an 8% service fee of the total booking cost.