Last update 30/05/2022
FlexiPerk Trips terms and conditions
1. FlexiPerk Service conditions
1.1 This FlexiPerk Service (“FlexiPerk Service”) allows you to cancel any element of a trip separately or the entire trip booked through the platform (“Cancellation”), for any reason, provided that you expressly notify such Cancellation in writing (by email or through the Platform), or by phone to TravelPerk’s Customer Care service, within the following timeframes:
(i) Hotels: 4 pm of the first day of the booking at the latest;
(ii) Flights: 2 hours before the departure time of the flight at the latest;
(iii) Trains: 2 hours before the departure time of the train at the latest;
(iv) Car rental: 2 hours before the agreed pick up time of the car at the latest.
FlexiPerk Service can only be used to cancel all flights for all passengers under the same trip. Mid-Trips are not refundable (for instance, a return flight when the outward journey has been taken would not be refundable). Group bookings (more than 8 Travelers) are not covered by FlexiPerk Service.
1.3 Any individual hiring FlexiPerk should be an authorized individual by the Customer for such purpose.
2. Cost of the FlexiPerk service and payment
2.1 Customer will incur in a fee over the entire cost of this trip. The fee to be paid by you for the FlexiPerk Service has been expressly informed by TravelPerk during the reservation process and shall be paid by you together with the trip booking. This FlexiPerk Service cannot be added or purchased separately when the trip has been completed previously.
3.1 Following a cancellation, TravelPerk will refund you the percentage of the costs of the element or the trip cancelled, as showed during the reservation process, excluding the cost of the FlexiPerk Service detailed in Clause 2.1, and under the limits and with the exclusions set forth herein, and regardless of the reason for cancellation ("Refund"). The refund will be made effective by TravelPerk by means of a credit note which will be either sent to you or put at the Customer’s disposal. For the sake of clarity:
i. the Refund will not be payable by means of a wire transfer into the customer’s bank account,
ii. TravelPerk shall be the only one obliged to refund as stated above. The travel supplier shall have no obligation in connection thereto.
3.2 The refund shall exclude any credit card or bank commission or charge, and the non-refundable airport taxes, involuntary cancelations by airline and, shall be limited of up to €5,000 per traveler, or €30,000 per trip.
3.3 In the event you negligently or mistakenly inform TravelPerk about an element to be cancelled, TravelPerk will not be responsible for the Cancellation of that element nor shall TravelPerk be liable for any loss or damage caused by TravelPerk’s failure to fulfil its responsibilities or for any consequential damages, including, but not limited to, loss of profits or business or incidental damages, even if you have been advised of the possibility of such damages.
4.1 TravelPerk is not liable for failure to perform its obligations under this FlexiPerk Service if such failure is caused by conditions beyond its control, including but not limited to force majeure, Acts of God, government actions or restrictions, strikes or labor difficulties, acts of war, insurrections, natural disasters, any travel services provider bankruptcy or insolvency procedure, electronical or communication failure or any other cause beyond the reasonable control of TravelPerk.