Office management is a big job and involves a lot of stakeholders. It's about more than handing out office supplies and handling other administrative tasks—it's actually about making sure that your modern office and everyone in it work harmoniously.In this guide, we will look at office management, as it is done by modern office managers. We will look at the demands of the job of office management, the skills required to succeed, how the role is changing, and how you can excel in this area.

Office management is a job that focuses on improving productivity, efficiency, and working conditions within an office. It may involve a wide range of responsibilities, including managing a modern workplace, handling office equipment, building a warm office environment, managing office budget, welcoming visitors and new employees to the workspace, organizing activities in the office and off-site events for office personnel, planning and booking travel for staff, managing internal communications, acquiring office furniture, and more.Office Manager is a specific job title whose work will vary greatly from company to company, depending on the industry, the size of the company, and the make-up of other departments. Office administration will differ greatly depending on whether you work for a large or small business.There are a number of alternative titles for the role such as:

Soft skills are vital for a good office manager, above all else. Office managers often serve as a go-between for different departments, be it communication between upper management and staff, between HR and employees, or between the company and other workers in the building, such as custodial staff. Read our article on

how to improve your office management skills

and what tools you should master to further your career.This is not to say that technical competencies are unimportant, these can certainly add value. Especially as the office manager role continues to change over time, technical experience and education, such as a capacity to use software or an understanding of labor laws, grow in importance.With that said, the main soft skills and duties of an office manager should focus on are:

No matter the industry, there is room for an office manager position in most companies. However, the tasks assigned to this employee can vary greatly and may depend on a number of factors, not least of all the industry in which the company operates.The most common types of office manager are:

In a corporation, office managers’ chief tasks surround improving the performance of the departments working within the office. The environment in which employees work should be appropriate to the work they are doing, and also to the branding and culture of the company itself.Within corporate settings, office managers may be involved with the work of other departments, such as human resources (HR & staffing), finance, and even marketing.For large corporations, it is common for there to be multiple branches spread across the country, or even around the world. In this case, at least one office manager is usually hired to oversee the tasks at each branch, with each reporting to a more senior office manager, generally employed at the head office, who manages the overall operations of office management.

Legal offices employ office managers

to manage working environments for staff and clients of the company. Their responsibilities differ between offices, but the legal office managers are often tasked with handling incoming clients and other visitors to the building, dealing with administrative assistants, handling staff payroll, and working on projects in tandem with the HR team.One of the main responsibilities for a legal office manager is the office space itself. As these are often where current and prospective clients come to speak with their legal council, the working space must give the highest sense of professionalism.Working as a legal office manager generally requires an understanding of the law, particularly in any field in which the company specializes.

In the

healthcare industry, office managers

are often employed in hospitals, doctor’s offices, and dentist’s offices. In this case, office managers are generally required to have a certain level of relevant industry knowledge. This can include education in healthcare or anatomy, lab procedures, and even the law surrounding healthcare.An office manager working in healthcare is still put in charge of the working space, with a focus on creating an environment that is suitable for patients. Above all, strict cleanliness is vital throughout the facility.Patients’ comfort and feeling of ease is also important, so waiting rooms and operating rooms should have a calming and safe aesthetic, and staff must be encouraged to give a similar presence when dealing with patients.Additional tasks for office managers in healthcare may include dealing with the confidentiality of patients, ensuring proper practices for disposing of medical waste are followed, and possibly even supervising medical assistants.

Many companies don’t have a need for an office manager working full-time at a single location. The company may be too small and unable to afford someone for the position, or they may only have a few hours of work per week to take care of. It’s also becoming more common to run a business with a large portion of employees, or perhaps even the entire staff, working remotely.For companies like these, the role of a virtual office manager is becoming quickly more common and vital to success. It allows important tasks to be properly handled by an office manager without forcing the company to change to a more traditional setup.The responsibilities of a virtual office manager will depend highly on the company itself – what the company needs, how many hours the employee is expected to work per week, the company culture, and so on. But, most of the responsibilities of the corporate office manager will still apply.The biggest difference with a virtual office manager is the lack of physical space to manage. It may seem redundant to have an office manager with no office, but this is a misconception.With a virtual office, the office manager must still juggle most of the tasks of a traditional office manager – such as organizing travel, planning offsite company events, helping with projects for other teams, implementing videoconferencing tools – but now this requires dealing with teams spread across different locations.And this may even mean different countries in totally different time zones. It may seem counterintuitive, but employing an office manager may be most important when there is no physical office at all.

Office management has evolved

considerably in recent years. These employees have transformed from receptionists and secretaries tasked with making photocopies and relaying messages, now to more strategic-level roles in the company.Many office managers now meet with senior staff regularly as they are charged with important decisions such as office location, productivity improvements, and more.

Modern office managers are expected to have a more direct impact on the revenue generation of the company. They are tasked with planning, executing, and analyzing their own projects just as other departments in the company – all with the aim of bringing real value to the company.More and more, office managers are becoming involved with the work of other teams – such as helping to craft large marketing and branding campaigns, helping to plan company-run events, and aiding the HR team with projects aimed at improving employee satisfaction and productivity.The office manager can typically be tasked with finding and establishing suitable

employee wellness programs

, usually in coordination with HR.With this extra responsibility and room for career growth comes higher expectations. A successful office manager should have experience and knowledge in the various software used by the company.Project management skills are a must, as the role becomes more important and self-starting. It’s important they keep updated with industry knowledge, such as trends, regulations, and news.An office manager may be asked to wear many different hats. Not only may two companies have a very different set of expectations for the position, but the responsibilities for an office manager at a company may change significantly from week to week.If other departments start projects that need help, or if a large company event draws near, or if sudden change for the industry takes place, then the office manager may be asked to drop their current tasks and help pick up the slack.

An office manager’s responsibilities within a company will depend on a lot of factors, such as the industry, the size, and the culture of the company. So this list will focus on the typical responsibilities of a modern office manager in a corporate office.The typical fields of office management can be broken down into:

In a standard office management role, this is often the key responsibility. Striking a balance between form and function is important – ensuring a positive atmosphere, while being conducive to high performance.Example tasks:

Often, although not without some controversy, the

office manager will be asked to help HR

with the rest of the staff. And in small, up-and-coming companies, there may be no HR team at all, and the entirety of these responsibilities can fall to the office manager.In these cases, a general office manager should not be considered, but rather someone with extensive knowledge of employment law should be brought in.In any case, involving the office manager in HR responsibilities may include softer tasks, such as hearing concerns and feedback from staff, as well as tasks related to wages and benefits.Example tasks:

Company employees are often not the only people working within the office space. External contractors and employees of the rented building will often be present in the office, and their management generally falls within the purview of the office manager.Example tasks:

Managing the events taking place within the office space falls clearly within the domain of an office manager. This often also extends to events outside the office, be they team-building employee events or ones involving clients and prospects.Example tasks:

Managing the travel of employees is a huge part of modern office management. There are a lot of moving parts to consider, and the workload for

travel management

can be immense and very chaotic at times.Unforeseen complications with travel can have damaging consequences for a company if not handled right, as it may mean missing out on an important industry event, or losing a big prospective client.Example tasks:

Communication between senior management of a company and the working employees is extremely important for the productive work of a company. The management of this is often tasked to the office manager. Even if a company has a communications department, or communication specialists within the marketing team, the office manager may be asked to help with this type of work.Example tasks: