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WHY MICROMANAGE TRIPS WHEN TRAVELERS CAN BOOK FOR THEMSELVES?

Helping Slido’s Happiness Manager Save Time for What Matters

Industry

Tech

Employees

130

Headquarters

Bratislava, Slovakia

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25% reduction in administrative time

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Around 30 trips per month

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4 Global Offices

Slido helps presenters engage with their audience

During events, presentations and speeches, too many great questions go unanswered. Maybe there isn’t enough time, or maybe the audience member was too shy to even ask. With Slido, audience members can participate in polls, ask questions, and upvote questions in a web-based app accessible from any device.

Founded in 2012, Slido has powered over 270,000 events worldwide. In 2018, the numberr of events doubled compared to the previous year.

The team has grown as well: 51 employees were added in 2018, bringing the total to 130 employees. With offices in 4 different locations in Europe and the US, and with customer success managers traveling to help customers at big events, Slido has an average of 30 trips per month.

A lot has changed for me since we started using TravelPerk. Now I have more time for the things I should be doing in my role - like planning company events and taking care of our office headquarters.
Martin Šramko
Martin Šramko
Happiness Manager at Slido

Booking trips for the team causes work interruptions

“I love helping my team,” says Happiness Manager at Slido, Martin Šramko. “Whether that means helping them be more productive, organizing our all-hands meetings, or improving our workspace to foster company culture. But I don’t love getting stuck in operations tasks.”

Martin devoted about 10 hours a week to arranging travel for the growing team. Employees visit the headquarters in Bratislava from London, New York and San Francisco often. And with hundreds of high-profile events to assist with, customer success managers are regularly on the go.

“I had to switch all the time between my tasks to help people book their flights,” says Martin. “There were moments when I didn’t want to lose a good flight, so I had to book flights even from home, sometimes in the night. Since I have a family, this wasn’t the ideal solution.”

We were trying to find a solution for how to get rid of unnecessary work and free my hands to do more important things.

The travel management process affects the whole team

Not only was Martin bogged down with constant interruptions, but there were other issues with Slido’s travel management process as well. Travelers weren’t able to quickly and easily book their own trips, which didn’t fit with the company’s belief in trusting employees and giving them the responsibility to make important decisions.

“We often had to check flight details with the event organizer, traveler and CFO. We were losing time checking details across so many different booking companies,” says Martin.

Even worse than the tediousness of travel management, Martin and his senior leaders realized that too many of his daily tasks didn’t correlate directly to increasing employee happiness and fostering a positive company culture, which is the mission of his role.

“We didn’t see any connection between what I should do and what I was doing at that point so we were trying to find a solution for how to get rid of unnecessary work and free my hands to do more important things,” says Martin.

In our TravelPerk account, we can see that our employees book the most reasonable flights, not just for price but also duration, layover and other factors. No one ever abused their freedom in making their travel arrangements.

Switching to a travel tool that matches company culture

A customer success manager heard of TravelPerk at a conference, while helping the event organizers implement Slido, and then recommended that Martin research the platform. Martin was able to easily onboard employees to the platform.

“We opted out of setting up policies and limits inside of TravelPerk,” Martin says. “We have recommendations outside of the platform that encourage employees to choose reasonable prices based on their needs. This works well with our culture, giving the responsibility to our employees and trusting them.”

Before using TravelPerk, employees would occasionally book for themselves in consumer booking sites. Martin always assumed that employees booked reasonable prices but it was hard to track. “In our TravelPerk account, we can see that our employees book the most reasonable flights, not just for price but also duration, layover and other factors. No one ever abused their freedom in making their travel arrangements,” he says.

Getting travel support when it matters most

Having 24/7 travel support has also been a huge shift for Martin and the Slido team. Recently, four employees were headed to Australia for Sibos, the country’s largest technology conference to help the event organizers implement the use of Slido for the first time. The employees realized that they weren’t going to receive their visas in time and needed to postpone their flights.

“Our TravelPerk representative responded to our query immediately and helped us to reschedule our flights right away,” says Martin. “If our team members weren’t at the destination on time, it could have put our customer’s event at risk.”

Devoting 10 more hours each week to employee happiness

Since implementing TravelPerk, Martin has helped quickly book the flights they need and get support on the go. The use of the travel platform has also sped up invoicing and reconciliation for the finance team, who can login and download the monthly invoice and any reports they need.

For his part, Martin has shaved off 10 hours each week on travel management tasks—that’s 25% of his work week. “A lot has changed for me since we started using TravelPerk. Now I have more time for the things I should be doing in my role - like planning company events and taking care of our office headquarters.”

Our TravelPerk representative responded to our query immediately and helped us to reschedule our flights right away. If our team members weren’t at the destination on time, it could have put our customer’s event at risk.

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