Hailed as one of Europe’s leading fashion startups, Outfittery provides a personal online shopping service for men and it’s growing rapidly. Outfittery has been on a rise since its inception and naturally requires an increasing amount of business travel to expand their brand awareness and grow their business.
Anytime you’re dealing with that much growth in a young company, there are going to be unforeseen challenges and moments of uncertainty.
Outfittery’s workforce has increased by more than 30%, in less than five months). And with growth comes growing pains…
Things that didn’t require official procedures before, now had to be standardized. Lisa was wasting valuable hours checking prices on dozens of different websites to find the best rates. She was essentially booking and paying for every flight and hotel separately which resulted in hundreds of emails and scattered invoices. Despite her Excel prowess, it became a nightmare to keep track and report back to finance efficiently. It also got hard to provide the best service to her travelers with so much extra work. On top of that, she lacked support when something inevitably went wrong.
In short, it became quite stressful and peak travel times were overwhelming for Lisa and her team. This was particularly true because besides managing travel, she still had many other responsibilities in her role, including the planning and organization of Outfittery’s semi-annual company-wide event for all 300 employees.
Lisa knew something had to change. She realised that in order to cope with the increasing amount of employee travel, it was not enough to be extremely organized and efficient anymore. With Outfittery growing so fast, Lisa needed a solution to keep business travel under control and provide travelers with the flexibility and service they needed without having to hire a new travel management team or travel agency.
That was the moment of truth: TravelPerk handled the job of getting everyone from our international offices back to Berlin on-time and on-budget.
Lisa enlisted TravelPerk to help her book and manage all the company’s travel needs, from booking to managing and reporting, in one single place.
All trips are being booked through the platform, usually by Lisa and all expenses are billed to the company credit card. Lisa can easily manage all the the companies travel information, preferences, payment methods and invoices in one place and always find the best rates directly on the platform. Lisa can utilize the same providers, such as Lufthansa or Air Berlin, to take advantage of their platinum status upgrades, receive bonus points and gift cards which the company then passes onto their employees as rewards for their hard work.
So, what’s changed? Lisa freed herself from the stress and hassle of managing everyone’s travel. She estimates that on a regular basis TravelPerk helps her team save 3-4 hours per day on regular corporate travel planning and allows them to provide instant visibility to the finance department.
“I now complete each booking 10 times faster without sacrificing quality, and if issues arise, I can rely on amazing 24/7 support.”
The new process produces a lot less email which helped tremendously in cutting down traveler frustration. However, another major revelation came when she handed off all booking responsibilities for 30 employees that had to travel to Berlin for the 2017 summer party.
Thanks to TravelPerk’s special group bookings service, travel for the entire group was taken care of, end-to-end, saving Lisa significant effort and allowing her to focus on organizing the actual summer party. The company’s growth trajectory has shown no signs of slowing down. With a fresh investment round and aggressive revenue growth, Outfittery’s headcount and corresponding travel needs will continue to expand. With Travelperk, they can focus on their business knowing their business travel needs are covered.